SHIPPING AND RETURN POLICY
RETURN POLICY
Last updated January 04, 2022
Thank you for your purchase. We hope you are happy with your purchase.
However, if you are not completely satisfied with your purchase for any reason, you
may return it to us for a full refund (with limitations). Please see below for more
information on our return policy.
RETURNS
All returns must be postmarked within fifteen (15) dats of the purchase date. All
returned items must be in new and unused condition, with all original tags and labels
attached.
RETURN PROCESS
To return an item, please email customer service at info@cleanbros.ca to obtain a
return merchandise Authorization (RMA) number. After receiving an RMA number, place
the item securely in its original packaging, and mail your return to the following
address:
Clean Bros
Attn: Returns
RMA#
Teloski
Maple Ridge, British Columbia, V2X 8Z9
Canada
Please note, you will be responsible for all return shipping charges. We strongly
reccomend that you use a trackable mether to mail your return.
REFUNDS
After receiving your return and inspecing the condition of your item, we will process
your return. Please allow at least two (2) business days for the receipt of your item to
process your return. Refunds may take 1-2 billing cycles to appear on your credit card
statement, depending on your credit card company. we will notify you by email when your
return has been processed.
EXCEPTIONS
For defective or damaged products, please contact us at the contact details below
to arrange a refund or exchange.
-Please note-
-A 15% restocking fee will be deducted from your returned amount for all returns
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
info@cleanbros.ca
SHIPPING POLICY
Clean Bros (“we” and “us”) is the operator of (https://www.cleanbros.ca)
(“Website”). By placing an order through this Website you will be agreeing to
the terms below. These are provided to ensure both parties are aware of and
agree upon this arrangement to mutually protect and set expectations on our
service.
1. General
Subject to stock availability. We try to maintain accurate stock counts on our
website but from time-to-time there may be a stock discrepancy and we will not
be able to fulfill all your items at time of purchase. In this instance, we will
fulfill the available products to you, and contact you about whether you would
prefer to await restocking of the backordered item or if you would prefer for us
to process a refund.
2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and
destination of the items in the order. Payment for shipping will be collected
with the purchase.
This price will be the final price for shipping cost to the customer.
3. Returns
3.1 Return Due To Change Of Mind
Clean Bros will happily accept returns due to change of mind as long as a
request to return is received by us within 15 days of receipt of item and are
returned to us in original packaging, unused and in resellable condition.
Return shipping will be paid at the customers expense and will be required to
arrange their own shipping.
Once returns are received and accepted, refunds will be processed to store
credit for a future purchase. We will notify you once this has been completed
through email.
(Clean Bros) will refund the value of the goods returned but will NOT refund the
value of any shipping paid.
3.2 Warranty Returns
Clean Bros will happily honor any valid warranty claims, provided a claim is
submitted within 15 days of purchase.
Customers will be required to pre-pay the return shipping, however we will
reimburse you upon successful warranty claim.
Upon return receipt of items for warranty claim, you can expect Clean Bros to
process your warranty claim within 7 days.
Once warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in store credit
(c) a replacement item sent to you (if stock is available)
4. Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 – 7 days
4.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 4 – 22 days. This
varies greatly depending on the courier you have selected. We are able to offer
a more specific estimate when you are choosing your courier at checkout.
4.3 Dispatch Time
Orders are usually dispatched within 2 business days of payment of order
Our warehouse operates on Monday – Friday during standard business hours, except
on national holidays at which time the warehouse will be closed. In these
instances, we take steps to ensure shipment delays will be kept to a minimum.
4.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at
any time before the order has been dispatched.
4.5 P.O. Box Shipping
Clean Bros will ship to P.O. box addresses using postal services only. We are
unable to offer couriers services to these locations.
4.6 Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer
this service using courier services.
4.7 Items Out Of Stock
If an item is out of stock, we will dispatch the in-stock items immediately and
send the remaining items once they return to stock.
4.8 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we
can conduct an investigation.
5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be
able to follow the progress of their shipment based on the latest updates made
available by the shipping provider.
6. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the
parcel from the courier and get in touch with our customer service. If the
parcel has been delivered without you being present, please contact customer
service with next steps.
7. Duties & Taxes
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the
website
7.2 Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid
upon arrival in destination country. This varies by country, and Clean Bros
encourage you to be aware of these potential costs before placing an order with
us.
If you refuse to to pay duties and taxes upon arrival at your destination
country, the goods will be returned to Clean Bros at the customers expense, and
the customer will receive a refund for the value of goods paid, minus the cost
of the return shipping. The cost of the initial shipping will not be refunded.
8. Cancellations
If you change your mind before you have received your order, we are able to
accept cancellations at any time before the order has been dispatched. If an
order
has already been dispatched, please refer to our refund policy.
9. Insurance
Parcels are insured for loss and damage up to the value as stated by the
courier.
9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed
their investigation into the claim.
9.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an
investigation and deemed the parcel lost.
10. Customer service
For all customer service inquiries, please email us at info@cleanbros.ca